Auto Pro Service
Car service requests and follow-up, without the phone calls.
- Category
- Mobile Apps
- Client
- Auto Pro Service
- Duration
- 3 months
- Location
- Egypt
- Delivered by
- Ektra Tech
- Status
- On the App Store
- Category
- Mobile Apps
- Client
- Auto Pro Service
- Duration
- 3 months
- Location
- Egypt
- Delivered by
- Ektra Tech
- Status
- On the App Store
Like every Ektra project, this one began with a question, not a feature list: what is the one thing holding this business back? The fix came after the answer, and the result was judged by what it removed.
The constraint
Bookings and service follow-up at a car service centre were handled by phone calls and notes, so customers had no visibility and the team lost time chasing updates.
The fix
We built a customer app and a management dashboard that put requests, job status and customer history in one place.
- Customers book a service for a chosen vehicle, follow the job from their phone and keep their garage and maintenance milestones in the app; the centre manages bookings and jobs from the dashboard.
The delivery
From the first meeting to the work it does today
- 01
Discover
A day at the service centre, from the first call to the handover.
- 02
Plan
A customer app and a centre dashboard on one backend.
- 03
Design
A simple booking flow and a job board for the workshop.
- 04
Build
The app, the dashboard and the notifications between them.
- 05
Test
Bookings run with the centre’s team before launch.
- 06
Launch
Published on the App Store, the dashboard live for the centre.
- 07
Support
Service types and reminders added as the centre asked.
Bring us the problem.
We’ll find the cause.
Tell us what slows your business down. In one meeting we find the constraint behind it and show you what removes it.
