SAP Ticket System

Master data requests for SAP, guided, checked and on time.

Category: Custom Solutions
Client: Confidential
Duration: 3 months
Location: Cairo, Egypt
Delivered by: Ektra Tech
Status: Live

Category: Custom Solutions
Client: Confidential
Duration: 3 months
Location: Cairo, Egypt
Delivered by: Ektra Tech
Status: Live

Like every Ektra project, this one began with a question, not a feature list: what is the one thing holding this business back? The fix came after the answer, and the result was judged by what it removed.

The constraint

Requests to create materials, customers and suppliers in SAP S/4HANA arrived by email and chat, half filled.

The SAP team chased missing fields, the warehouse added storage data late, and nobody could say how many requests were open or how long each one took.

The fix

We built a ticket system around the SAP master data rules.

What it covers

A guided wizard that asks only for what each material type needs and checks it as it is typed, stages for the SAP team, the warehouse and the administrator with due dates and reminders, Migration Cockpit templates filled from the tickets, support tickets for errors and requests, a library of guides and videos, scheduled training sessions, a help centre built from real screens, and an analysis page with per-person reports in PDF and Excel.

The delivery

From the first meeting to the work it does today

3 months, start to finish

01
Discover
The material, customer and supplier rules, read from the company’s own SAP exports.
02
Plan
Ticket kinds, stages, roles and the SLA days.
03
Design
The SAP Aurora look, light and dark, with a wizard that explains every field.
04
Build
Wizard, workflow, warehouse stage, templates, library, training, help centre and analysis.
05
Test
The rules as pure functions under test, end to end runs with demo users.
06
Launch
Roles assigned, reference lists loaded, the first real tickets.
07
Support
The 2.0 redesign and the review rounds that followed.